Online purchases returned within 45 days to our returns center by mail will receive a
refund of the price of the item and any applicable taxes will be issued in the original form of
payment used to purchase the item. The customer is solely responsible to pay for any
shipping and handling fees that may be incurred to mail the product back to Kineti-Go
Games. Please note that we require the following in order to process your return:
- All returns and exchanges MUST include a valid receipt accompanied by return form
provided by Kineti-Go Games.
- Items must be returned, in new, or like-new condition, and in its original packaging,
and with all parts, paperwork including manuals, assembly instructions and your
packing slip, as well as all accessories to ensure full credit.
- Shipping costs will not be refunded unless the item is being returned because it is
damaged or defective.
- Kineti-Go Games reserves the right to refuse any returns if they do not meet our
- Please note that no returns will be refunded in cash
Instructions for returns
Please follow these simple instructions below (It's important to note that the instructions
below must be followed in order to allow us the opportunity to process your return).
- Request a return form by emailing returns [at] kinetigo.com
- Send the item in its original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process.
No credit will be issued for items missing components, parts, original box, packaging
material, contents, accessories and/or manuals (i.e., any product not in "like new"
- Include your original receipt and packing slip. We will not be able to process a
return for any shipment received without a receipt or packing slip.
IMPORTANT: You must check the reason for your return from the list provided on
your issued return slip in order for your return to be processed. If you selected
Damaged, Defective or Other, you must state the nature of the damage or defect, or
the reason for "other" in the space provided on the return slip in order for us to
properly process your return.
- If shipping on your own, please use a secure shipping method to send the item so
that it can be tracked. For example, if you are sending it through the United States
Postal Service, please request delivery confirmation. We are not responsible for
items lost during shipping, and cannot process your return until the item is
- Unless a different return address is specified on your return slip, all returns should
be sent to the following address:
ATTN: Return Center
86 Sheridan Street
Stratford, CT 06615
Please take care in returning your items. Any item received outside of our return policy will be
returned without credit.
Damaged or Defective Products
In the unlikely event that the product you received is damaged or is defective, please
contact our customer service team by phone to initiate the return. Our customer service
team will provide you with a prepaid return label and shipping instructions. Once we
receive the item and have validated the damage/defect, you will be refunded the price of
the item as well as any applicable taxes and shipping costs. Refunds will be issued in the
original form of payment used to purchase the item. Please note that in order to receive a
refund for the shipping cost of the item, you must contact our customer service team before
returning the item to us, and we must be able to validate the damage/defect.